Coal Age

JAN 2013

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operating ideas continued Because the Dodge MagnaGear in-stock program includes the most common sizes and ratios of this heavy-duty gearbox, customers now have an option of quickly replacing failed competitor units. Instead of waiting up to 10 weeks for a replacement from the original manufacturer, the LMO team was able to get three right-angle Dodge units, like this one, in only three days after the order was placed. could help on Sunday, August 28, 2011. After getting more details on Monday, he believed he could find a gearbox by taking advantage of the new MagnaGear quick-ship program. Not only did he find the right size MagnaGear to replace the failed gearbox, but he also found two more units in case LMO wanted to change out the other units on the rig. On Tuesday, he presented the solution to the LMO team. "By Wednesday, we got the order for all three MagnaGear reducers because the cus- January 2013 tomer didn't want to take any more chances with gearboxes," said McLain. "I know the team jumped through hoops at the Dodge gear plant to get couplings rebored and get additional shaft fans, but everything showed up at the LMO site on Saturday. With a lot of work behind the scenes, we were able to help a customer get out of a very bad situation." Not only did they get the reducers in just a couple of days, but McLain said they actually got a superior product that's much better suited for this conveyor application. He said Dodge gearing is known for reliability, and because of its power-dense design, the MagnaGear offers more power in a smaller package. "The MagnaGear reducers provide the output torque twice of the boxes they replaced," said McLain. "Plus, because it's available in a right-angle configuration, it was a perfect fit for this conveyor design. These reducers are built for tough environments, and they are going to last for a very long time." Matherne gives McLain the credit for quickly finding the solution that ended up saving the company a great deal of money. For his part, McLain said it's this kind of experience that really makes him proud to be a Dodge distributor. "You look across the Dodge product line, and you see the quality and a company that tries to do more with products, not less," said McLain. "This experience has also shown me the capability of the company and the 'can do' attitude of the people behind the products. There were a lot of hoops to jump through and a lot of extra work to get these gearboxes delivered to the customer this quickly, and it speaks very highly of all of the people who were involved." www.coalage.com 45

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